As more people choose to travel, infringement upon legal rights
may occur. Here we outline complaint procedures.
Complaint Premise
- According to Chinese stipulations, tourist complaints apply
only to matters that occur within China.
- Complaints must apply to travel activities only.
- In submitting a complaint, be specific about who is complaining,
the exact nature of the complaint, and the facts.
Complaint Range
You should submit a complaint:
- If you think your travel agency has failed to offer you appropriate
service
- If you think your travel agency did not execute the agreed-upon
contract
- If you think your travel agency has caused bodily injury or
property damage
- If your tour guide or driver inappropriately asks for tips
or forces you to give tips
- If you think your travel agency is being dishonest, prejudicing
your rights.
- If you determine that your interests have been infringed upon
during your travels in China
How to Complain
You should first contact the related department by telephone to
report your travel activities where you feel your rights have been
violated. You may be asked to prepare a formal written statement.
Be specific in your complaint; include details about the travel
agency, transportation, tour guide, hotel, etc. Include a statement
about your pecuniary losses, and/or request for the investigation
of legal responsibility.
Include supporting documents with personal information in detail,
including your name, gender, nationality, occupation, age, etc.
Allow 15- 45 days to handle your claim.
Where to Complain
Tourism Quality Supervision and Management Offices in China
CNTA (China National Tourism Administration)
| Tel |
Fax |
Office Hours |
Postal Code |
| 010-65275315 |
010-65201522/65122096 |
08:30-12:00;
14:30-17:00 |
100740 |
| Address |
No.Jia 9, Jianguomennei Dajie, Beijing |
Beijing
| Tel |
Fax |
Office Hours |
Postal Code |
| 010-65130828 |
010-65158251/65158255 |
08:30-12:00; 14:30-17:00 |
100022 |
| Address |
Room 1001, Beijing Tourism Building, No.28,
Jianguomenwai Dajie, Beijing |
Other Provinces
